Communities are at the core of every business, and no one knows this better than
Airbnb operates an online marketplace for accommodations, homestays for vacation rentals, and tourism activities, and it is driven by its communities of hosts, guests, and employees.
Because of her time at the company, Velma understands the importance of community. From her, we learn how Airbnb manages and engages with their communities and how they’ve managed to keep their communities going despite the devastation the pandemic has caused to tourism and hospitality globally.
No matter how large or small your communities are, entrepreneurs can learn a lot from Velma about community management and engagement.